Terms and Conditions
Your use of this website e-commerce/online real time payment facilities and any dispute arising out of such use of the website is subject to the laws of South Africa and the jurisdiction of the Johannesburg Magistrate Court.
The term ‘you’ refers to the user or viewer of our website.
Return Policy Return Policy Agreement:
InfoMap agrees to:
Accept eligible returns within 30 days of customer receiving order or making an online payment. Certain products or payments may be non-returnable/non-refundable items, but will be clearly marked as such from time to time in the product/payment/invoice description.
Refund the money in a way most cost and risk efficient to us and not neccesarily in the same way the customer/member originally paid.
Process refunds within one week of receiving an authorized return/refund request.
There is a handling fee of R 50 payable in respect of any order within the borders of SA.
Any orders from outside of SA will be charged a R100 handling fee (irrespective of the size of the order), you must have a proper import permit from your country of domicile and be responsible for all duties payable to the customs authorities, and you will have to wait for the goods to come via surface mail.
All goods returned must be in original condition with original packaging. Shipping fees are not refundable under normal circumstances. InfoMap will however pay for all standard shipping costs, charge no handling fees and accept all returned items/refunds when the return is a result of the retailer’s error. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
We do not refund our/your credit card fees. They will be deducted from the total amount of your refund.
You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2015
What we collect: Various personal demographic information, including names, contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.
Credit card information: What we do with the information we gather: We require this information to understand/ fullfill online transactions, meet your needs and provide you with a better service, and in particular for the following reasons: Internal membership and accounting record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in the latest suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information: We will not sell, distribute or lease your personal information to third parties. By returning and completing your transaction you agree to abide by these terms and conditions.
Our Contact Details
Tel: 021 797 2567
P.O.Box 19118,Wynberg 7824,South Africa.
Florian Thieme Trading CC t/a InfoMap is a Close Corporation. CK No: 1992/003862/23.